RETURN POLICY

Thank you for shopping with PokerMetarb. We want to ensure that you are completely satisfied with your purchase. Please read our return policy guidelines below:

1. Eligibility for Returns

• We accept returns within 30 days from the date of purchase.
• To be eligible for a return, items must be unused, in the same condition as received, and in the original packaging.

2. Non-Returnable Items

• Customized or personalized items cannot be returned unless there is a manufacturing defect or an error on our part.

3. Return Process

• To initiate a return, please contact our customer service team at [customer service email] or [customer service phone number].
• Provide your order number, the name of the item(s) you wish to return, and the reason for the return.
• Once your return request is approved, we will provide you with a return shipping label (if applicable) and further instructions.

4. Refunds

• Refunds will be issued to the original method of payment within 7-10 business days after we receive the returned item(s).
• Shipping charges are non-refundable, unless the return is due to our error.

5. Exchanges

• We do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order.

6. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately for assistance.
• We may request photos of the damaged or defective item for verification.

7. Restocking Fee

• We reserve the right to charge a restocking fee of [percentage]% for returns that are not due to our error.

8. Contact Us

• If you have any questions about our return policy, please contact our customer service team at [customer service email] or [customer service phone number].

Note: PokerMetarb reserves the right to amend this return policy at any time without prior notice.